Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as Tablet, Fudge and other food, cannot be returned. I only use six week best by dates on my tablet and fudge, so returns are automatically disposed of.
To complete your return, we require a receipt or proof of purchase, if purchased in person, and not online from me.
If you have an issue with any order received from me, please get in touch right away at ma**@*************id.com I will always do my best to resolve the problem. It will be helpful if you explain in detail what the issue is, and if it will help me understand it, please send a photo.
Refunds
Once your return is received and inspected, I will send you an email to notify you that I have received your returned item. I will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact me at ma**@*************id.com
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: 50 Small burn Road, Muirkirk, East Ayrshire, KA18 3Rf
You will be responsible for paying for your own shipping costs for returning your item, unless it was a fault with the product. Shipping costs are non-refundable.
Depending on where you live, the time it may take for any exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact David at ma**@*************id.com for questions related to refunds and returns.
